JOB DESCRIPTION

• Introduce and advise customers on information related to the company’s travel products: group tours, private tours, visa and passport services, cooking class tours, café tours, etc.
• Build customized travel programs based on customer requirements and follow the sales process in the business department (selling tours to international customers).
• Provide timely updates to customers on pricing, promotions, and offers.
• Build, manage, update, and take care of assigned customers.
• Directly interact with customers and partners to answer questions and meet their needs via social media (e.g., WhatsApp, Skype, Line, KakaoTalk, etc.), email, or phone.
• Record customer feedback, concerns, and complaints, and address them promptly.
• Work with the operations department to fulfill the services promised to customers.
• Propose and implement customer appreciation programs to ensure the best experiences for customers.
• Proactively seek new customers and potential agents.
• Collaborate with organizations, companies, schools, and client conferences to promote the company’s brand and services.
• Perform other tasks as required by the Director and in line with the company’s goals.
• Receive tasks from the Leadership Team, aimed at achieving the overall goals.

REQUIREMENTS

• Education: Bachelor’s degree in Hospitality, Tourism, Foreign Languages, or related fields.
• Male/Female with at least 3 years of experience in the position of Inbound Tour Sales (selling tours to international customers).
• Proficiency in English; additional foreign languages are a plus.
• Pleasant appearance, quick-witted, with a good sense of aesthetics (a plus).
• Proficiency in office software: Excel, Word, Outlook, etc.
• Strong customer persuasion skills and the ability to negotiate with partners.
• Good communication, analytical, and problem-solving skills.
• Positive attitude, easy-going, open-minded, honest, dynamic, and decisive personality.
• Good knowledge of customer needs and expectations.
• Eagerness to learn and improve professional skills.
• Familiar with both domestic and outbound travel destinations.
• Proactive and creative at work, with the ability to make improvements within their role or department and new business ideas.
• Ability to work under pressure.

BENEFITS

• Attractive salary based on performance (starting basic salary: 10 - 12 million VND + 10% commission on sales). Total income up to 90 million VND/month.
• Annual salary review (based on company performance and individual work results).
• Full benefits according to Vietnamese labor law, including social insurance, health insurance, and unemployment insurance.
• Holiday bonuses, 13th-month salary, annual trips, regular health check-ups, team-building activities, birthday gifts, wedding, and baby gifts.
• 12 paid leave days per year according to the Vietnamese Labor Code, plus one day off with full salary on your birthday.
• A dynamic, youthful working environment with opportunities for advancement based on ability, and salary increases based on work performance.